Shipping policy

Last updated: 10-13-23 

1. Shipping Methods

We offer various shipping methods to accommodate your needs. The available options will be presented to you during the checkout process. 

2. Shipping Locations

We currently ship to locations within the United States. If your location is not listed, please contact us for special arrangements or alternative shipping options.

3. Shipping Times

Shipping times can vary depending on your location and the selected shipping method. Estimated delivery times will be displayed during the checkout process. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Order Processing

Orders are typically processed within two business days from the date of purchase. This processing time may vary during peak seasons or sales events.

5. Shipping Costs

Shipping costs are calculated based on the total order value, the chosen shipping method, and the destination address. The shipping cost will be displayed during the checkout process.

6. Tracking Orders

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

7. Delivery Issues

In the event of delivery issues, such as lost or damaged packages, please contact our customer support team at info@stellasage.com as soon as possible. We will work with you and the carrier to resolve the issue and ensure that you receive your order.

8. International Shipping

For international orders, customs duties, taxes, and other fees may apply. These additional charges are the responsibility of the customer and are not included in the order total. We recommend checking with your local customs office for information on applicable fees and regulations.

9. Order Tracking

Every order that you place on our Site will be subject to acceptance in accordance with these Terms of Sale. The final details of your order will be listed at the end of the checkout process. Following completion of the checkout process, we will send you an email confirming receipt of your order, detailing the products you have ordered with an order number, and setting forth the shipping address and delivery method for your order. This email is not an order acceptance from us, and your order will not be completed and accepted until we notify you that it has been shipped. Please inform us immediately if there are any errors in your order.

Once we have processed your order, we will send you another email confirming that your order has been shipped (the “Shipping Notification”). You should save the Shipping Notification for your own records. The Shipping Notification will be deemed to be completion of your purchase contract. Any products on the same order which we have not confirmed in the Shipping Notification will not form part of that contract. Completion of the contract will also not take place where we have notified you that we cannot accept your order. When your order is shipped we will send you a Carrier name and Tracking number in the Shipping Notification so you can track your purchase.

We reserve the right to cancel any order and/or prevent access to the Site at any time, with or without cause.

10. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at info@stellasage.com or via Contact Form.

Thank you for shopping with Stella Sage. We appreciate your business and are committed to providing a seamless shopping experience.